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Satisfaction Survey

Satisfaction Survey

In order to improve our service and meet your company's expectations, we kindly ask you to answer the questions below. Our board of directors will review the results and make the improvements needed to serve you better.

1) Are you satisfied with QP AIR's customer service?

Consider speed, courtesy, efficiency and problem-solving ability, understanding of your requests, patience in listening and responding to complaints, and replies to your e-mails.

2) Are we meeting the pickup and delivery deadlines?

Consider convenience and speed throughout the entire process: from pickup to delivery.

3) Does QP AIR fully meet your expectations regarding billing?

Consider the content of the reports sent, amounts matching the quote presented and payment due dates.

4) Does our staff who visit your company for pickups and deliveries serve you satisfactorily?

Consider personal presentation, uniform, friendliness and willingness to help.

5) Is the information provided by our staff satisfactory?

Consider the quantity, quality and relevance of the information.

6) What do you like most about QP AIR?

7) What do you like least about QP AIR?

8) What would you ask our board of directors to improve in our services?

9) On a scale of one to ten, how would you rate QP AIR?

10) Would you recommend QP AIR to a company you trust? Please also use the space below for any additional comments.