QP AIR COURIER Privacy Policy

QP AIR COURIER, headquartered at Av. Marechal Câmara, 160, suite 1110, Centro, Rio de Janeiro/RJ, Brazil, values privacy, transparency and the protection of personal data processed in its activities.

This Privacy Policy explains how we collect, use, store, share and protect the personal data of clients, senders, recipients, website visitors, partners and other data subjects, in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD).

By accessing this website, requesting a quote or pickup, tracking a shipment or contacting us through any channel, the user acknowledges this Policy.

1. Who we are

QP AIR COURIER is a company specialized in national and international courier services: express shipments, air cargo, customs clearance, door-to-door pickup and delivery, last mile and On Board Courier (OBC).

2. What data we collect

Depending on the service used, the data processed may include:

Identification and contact data

• Full name and company name
• Name of the contact person
• Phone and WhatsApp number
• E-mail address
• Address, city, state and postal code of sender and recipient

Shipment data

• Description of the declared content
• Weight, dimensions and number of packages
• Shipment number (AWB) and transport status records
• Data required for customs clearance, where applicable

Browsing data

• IP address and date/time of access
• Pages visited and traffic source
• Cookies, as described in our Cookie Policy

3. How we collect data

Data may be obtained:

• directly from the data subject, through the website forms (quote, pickup, contact us, ombudsman and satisfaction survey);
• from client companies that hire our transport services;
• through contacts via WhatsApp, phone and e-mail;
• from operational tracking and cargo manifest systems;
• automatically, through cookies and website access logs.

4. Purpose of processing

Personal data may be used to:

• prepare quotes and commercial proposals;
• carry out the pickup, transport and delivery of shipments;
• perform customs clearance before the competent authorities;
• enable tracking and proof of delivery;
• provide customer service and respond to customer service and ombudsman requests;
• issue tax documents and comply with legal and regulatory obligations;
• prevent fraud and ensure the security of operations;
• improve our services based on satisfaction surveys.

5. Legal basis

Processing is carried out on the legal grounds set out in the LGPD, in particular:

• performance of a contract or preliminary procedures at the request of the data subject;
• compliance with a legal or regulatory obligation, including before the Brazilian Federal Revenue and other control bodies;
• legitimate interest, for the operation and security of the services;
• consent, where applicable.

6. Data sharing

In order to provide the services, data may be shared with:

• airlines, cargo agents and logistics partners in Brazil and abroad;
• public bodies, such as the Brazilian Federal Revenue and the customs authorities of the country of origin or destination;
• technology, hosting and communication service providers;
• judicial or administrative authorities, when required by law.

QP AIR COURIER does not sell or transfer personal data for third-party advertising purposes.

7. International transfer

As we provide international courier services, sender and recipient data may be transferred to other countries, always limited to what is necessary to carry out the transport and customs clearance, with protection measures compatible with the LGPD.

8. Storage and security

We adopt technical and administrative measures to protect data against unauthorized access, loss, alteration or improper disclosure. Data is kept for the period necessary for the purpose of the processing and for compliance with legal obligations, including the document retention periods required by customs and tax legislation.

9. Data subject rights

Under the LGPD, the data subject may request:

• confirmation of the existence of processing;
• access to the data;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary data or data processed in breach of the law;
• data portability;
• information about data sharing;
• withdrawal of consent.

Requests can be made by e-mail to qpair@qpair.com.br or through the Data Deletion page.

10. Cookies

We use cookies that are essential to the operation of the website and, with your consent, statistics cookies. Please see our Cookie Policy.

11. Changes to this Policy

This Policy may be updated at any time. The version in force will always be available on this page, with the corresponding update date.

12. Contact

For questions about this Policy or about the processing of your data, please contact us at qpair@qpair.com.br or by phone at +55 (21) 2532-5743.